I don’t know if ya’ll remember this, but I’m darn glad I blogged it and kept my email history. The part we ordered in December 2010 and received in January 2011 has broken again. It lasted about 13 months. Luckily I have the email and direct number of the person we worked with last time on the proprietary brand team. I’m going straight to the source this time. No running in circles or jumping through hoops. Just send me my part.
Yeah, I know I could just go by a new faucet with more compatible pieces, but I don’t want to spend the money if I can get the part free. And why is it tenants break sinks but not owners? Hmmmm….